FAQ

Product Information

1. What types of products do you offer?

We specialize in running and walking essentials, including accessories, apparel, injury prevention & recovery items, men’s and women’s gear, running/walking shoes, and socks. Our products are designed for performance, comfort, and durability to help you achieve your fitness goals.

2. Are your products suitable for all types of runners?

Yes! Our gear caters to everyone from casual walkers to marathon enthusiasts. We offer a range of items for men and women, focusing on quality and injury prevention to support every runner’s journey.

3. How do I choose the right size for shoes or apparel?

We provide detailed size charts on each product page. For personalized advice, email us at [email protected], and our team will help you select the perfect fit based on your needs.

Shipping and Delivery

1. What shipping options do you offer?

We provide two shipping methods:
– Standard Shipping: Carried by DHL or FedEx, delivered in 10-15 business days after dispatch for $12.95. Includes reliable tracking.
– Free Shipping: Carried by EMS, delivered in 15-25 business days after dispatch for orders over $50. Also includes tracking.

2. How long does order processing take?

All orders require 1-2 business days for processing and quality verification. During peak seasons or events, this may extend slightly to ensure our high standards.

3. Do you ship to my location?

We serve runners globally, but delivery to some Asian countries and remote regions may not be available due to logistical constraints. If you’re unsure, contact us at [email protected] for specific details.

4. How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s journey from our warehouse to your doorstep, regardless of the shipping method.

5. Why might my delivery be delayed?

Delivery times are estimates and can vary due to customs processing, weather, or other factors beyond our control. We appreciate your patience and understanding.

Returns and Exchanges

1. What is your return policy?

You can return items within 15 days of receipt for a refund or exchange, provided they are in original condition. Please note that shipping costs are non-refundable.

2. How do I initiate a return?

Email us at [email protected] with your order details and reason for return. We’ll guide you through the process and provide a return address if applicable.

3. Are there any items that cannot be returned?

For hygiene reasons, items like socks may not be eligible unless defective. Refer to our full return policy on the website or contact us for specifics.

Payment and Account

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

2. Is my payment information safe?

Yes, we use encrypted payment gateways to protect your data. Your financial details are never stored on our servers.

3. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster checkout in the future.

4. What should I do if I have issues with payment?

If you encounter any problems, first ensure your payment method is valid. For further help, email us at [email protected], and we’ll assist promptly.

General Inquiries

1. What is MarathonSports Shop’s mission?

We aim to support runners worldwide by providing high-performance gear and reliable global delivery, ensuring you’re equipped for every step of your journey.

2. How can I contact customer service?

Reach us via email at [email protected] for any questions. We’re here to help!

3. Where is MarathonSports Shop located?

Our address is 905 Masonic Hill Road, San Antonio, US 33576. We operate online to serve customers globally.