Last Updated: December 2024

At MarathonSports Shop, we understand that finding the perfect running gear is as important as your training regimen. Just as we’re committed to providing high-performance equipment for runners worldwide, we stand behind our products with a straightforward returns and exchanges policy designed with athletes in mind.

Returns & Exchanges Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to test your gear and ensure it meets your running needs.

Return & Exchange Process

1
Initiate Your Return/Exchange

Contact our customer service team at [email protected] within 15 days of receiving your order. Please use the template below to ensure we have all necessary information.

2
Receive Return Authorization

Our team will respond within 24-48 hours with a Return Authorization Number and shipping instructions. Please do not send items back without this authorization.

3
Package Your Items

Place the items in their original packaging with all tags attached. Include a copy of your order confirmation or packing slip.

4
Ship Your Return

Ship your package to our returns center at:

905 Masonic Hill Road, SAN ANTONIO, US 33576

We recommend using a trackable shipping service as you are responsible for the return shipping costs.

5
Processing

Once we receive your return, we will process it within 3-5 business days and notify you via email.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]


Dear MarathonSports Shop Customer Service Team,


I would like to request a [return/exchange] for my recent order.


Order Number: [Your Order Number]

Order Date: [Date of Order]

Item(s) to Return/Exchange: [Product Name(s) and Size(s)]

Reason for Return/Exchange: [Please specify]

For Exchanges: [Requested replacement item and size]

Please provide me with a Return Authorization Number and further instructions.


Thank you,

[Your Full Name]

Refund Information

Once your return is processed, refunds will be issued to your original payment method within 7-10 business days. The refund will include the cost of the returned items, minus any original shipping charges.

Refund Methods:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your original card
  • PayPal: Refunded to your PayPal account

Exchange Information

For exchanges, we will ship your replacement item once we receive and process your return. Standard shipping charges will apply for the new shipment unless the exchange is due to our error.

Important Notes

  • Items must be in original condition: unworn, unwashed, with all tags attached
  • Original packaging must be included
  • We cannot accept returns on customized or personalized items
  • Return shipping costs are the responsibility of the customer unless the return is due to our error

Non-Returnable Items

Based on our product offerings and hygiene considerations, the following items cannot be returned or exchanged:

  • Socks (for hygiene reasons)
  • Any items that show signs of wear or have been used
  • Products without original tags or packaging

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund and cover all associated shipping costs.

International Returns

As we serve runners worldwide (excluding some Asian countries and remote areas), international customers are responsible for any customs duties, taxes, or additional fees associated with returning items.

Questions?

Our customer service team is dedicated to ensuring your complete satisfaction. Contact us at [email protected] with any questions about our returns and exchanges policy.

At MarathonSports Shop, we’re committed to your running journey from your first step to your final sprint. Run confidently with gear you trust.